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« Oublié votre mot de passe » ne fonctionne pas pour moi. Comment dois-je réinitialiser mon mot de passe?

Published: 11/16/2015 01:53 PM  |   Date updated: 01/19/2016 11:43 AM

Give us a few. Emails are sent immediately upon request, but it’s normal for it to take about 15 minutes to get to your inbox.

1. Proofread the email address to look for an incorrectly typed address: Do we have your correct email address? Just a single miss-typed letter will cause an email to go to the wrong address. Double check that it’s been entered correctly.

2. Check your Spam/Junk folder: Sometimes mail from an unknown sender gets filtered out and lands in your Spam folder. If you find emails from LensCrafters in your Spam, just add us to your email contacts or safe senders list (LC@e-lenscrafters.com). This will make sure that mail from LensCrafters is recognized by your mail server and delivered to your inbox.

3. Look into your Firewall, Content Filter, or Email Security Policy: See if your firewall, content filter or virus scan is blocking our email notifications. Ask your Internet Service Provider (ISP) or corporate IT department if emails from [Lenscrafters.com] be added to the email white list to make sure that LensCrafters messages aren’t blocked.
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