FAQ

At LensCrafters, we are in the business of caring for people. In this emergency scenario, we are open wherever we are able to continue to serve your urgent vision needs (pick up of your glasses or if your eyeglasses are damaged or broken). Please visit LensCrafters.com ou appeler le magasin directement pour savoir si votre magasin est ouvert.

We’ve made the decision to offer in person services for customers based on urgent need only. If you have an urgent vision need, your eyewear is damaged or defective, or you have a completed pair of eyewear ready to pick up we are here to serve you.

Nos efforts sont particulièrement concentrés sur les personnes qui travaillent en première ligne pour nos communautés durant cette période sans précédent.

Yes. Our return policy will be extended for an extra 30 days once our stores re-open

Nous serons heureux de vous faire profiter de toute offre ou promotion exclusive que vous avez reçue jusqu'à 60 jours après la réouverture du magasin.

Nous serons heureux de vous faire profiter de toute offre ou promotion exclusive que vous avez reçue jusqu'à 60 jours après la réouverture du magasin.

Veuillez communiquer avec notre centre du service à la clientèle au 877-753-6727. Le centre du service à la clientèle contactera votre optométriste pour effectuer cette demande.

For any questions you can reach our customer care center directly at 1-877-753-6727. Our LensCrafters.com website is open 24/7 for you to visit and shop online.

Because taking care of our employees is our primary focus at a time like this, all LensCrafters employees will be made whole on their paychecks over the next two weeks regardless of the store closure. The company will also cover the cost of a COVID-19 test for employees enrolled in its health plan.

To align with federal, state and local guidance, at this time our doctors are prioritizing “essential care” appointments only. Essential care is defined as Trauma, Vision Loss, Pain, Redness or an exam required for eyewear due to a lost or broken pair. For annual exams, please revisit your appointment needs in 30 days.

If it’s not an urgent need please reschedule your appointment for a later date. We ask that you notify our staff prior to your scheduled appointment if:
- Vous avez voyagé dans un pays à haut risque ou dans toute autre zone affectée par la COVID-19 au cours des 14 derniers jours.
- Vous êtes en contact étroit avec une personne testée positivement à la COVID-19
- You have a fever, any lower respiratory symptoms or symptoms of the flu. If this is the case, we recommend you contact your primary physician. In the case of the above, we may respectfully ask that you postpone your exam for the safety of our staff and other patients and customers. Please call our office for more information.

Veuillez contacter directement le magasin où vous avez acheté vos lunettes et/ou vos lentilles de contact pour organiser le ramassage ou la livraison.

You can order a new pair on our website and we will ship them directly to your home with free shipping. Alternatively, you may visit your local LensCrafters store in the event they are open.

Vous pouvez commander plus de verres de contact dans votre magasin LensCrafters local ou les commander en ligne à LensCrafters.com et nous vous les expédierons directement chez vous. Vous pouvez également appelez le service à la clientèle au 1-877-753-6727

Oui, nous acceptons la plupart des régimes d'assurance vision, y compris la CGS et la CSS.

Please contact the store where you made your purchase to arrange pickup. In the event your store is temporarily closed, please call the customer care center at 1-877-753-6727 to determine viable options.

Chaque paire de lunettes est nettoyée avant que vous ne les essayiez, ainsi que régulièrement tout au long de la journée.

Lorsqu'un client essaie des lunettes ou des lunettes solaires, nous utilisons des lingettes antiseptiques pour nettoyer chaque paire avant de la remettre sur le présentoir.

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Nos partenaires de transport utilisent leurs réseaux logistiques pour minimiser les impacts afin que nous puissions continuer à offrir le meilleur service possible à nos clients.

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

Il nous fera plaisir de prolonger votre Régime de protection de la lunetterie jusqu'au 30 juin 2020.

LensCrafters accepts many insurance plans at our stores and online. Some of the providers plans we accept are EyeMed Vision Care; and most major vision care insurance plans, including Anthem Blue Cross Blue Shield, Aetna, Humana and many more. To view a listing of LensCrafters - accepted vision insurance plans, please visit our Insurance page. As always, it 's best to confirm your benefits with your insurance plan provider. Independent Doctors of Optometry* may accept different insurance plans and should be contacted directly. To find a store near you, you can use the Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727). *Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry at or next to LensCrafters. The optometrists are not employed by LensCrafters, which does not provide eye exams. *In California, eye exams are available at LensCrafters locations from Providers of EYEXAM of California, a licensed vision health care service plan.

Les courriels sont envoyés immédiatement sur demande, mais il est normal que cela puisse prendre environ 15 minutes pour arriver dans votre boîte de réception.
1. Proofread the email address to look for an incorrectly typed address: Do we have your correct email address? Just a single miss - typed letter will cause an email to go to the wrong address. Double check that it's been entered correctly.
2. Check your Spam / Junk folder: Sometimes mail from an unknown sender gets filtered out and lands in your Spam folder. If you find emails from LensCrafters in your Spam, just add us to your email contacts or safe senders list (LC @ e - lenscrafters.com). This will make sure that mail from LensCrafters is recognized by your mail server and delivered to your inbox.
3. Vérifiez votre pare-feu, filtre de contenu ou politique de sécurité des courriels : vérifiez si votre pare-feu, votre filtre de contenu ou votre analyse antivirus bloque nos notifications par courriel. Demandez à votre fournisseur d'accès Internet (FAI) ou au service informatique de l'entreprise si les courriels provenant de [Lenscrafters.com] doivent être ajoutés à la liste blanche de courriels pour vous assurer que les messages de LensCrafters ne sont pas bloqués.

Il peut être possible de réutiliser votre monture, en fonction de son état, de votre ordonnance, des verres et des options que vous choisissez. Même quand la monture est en parfait état, en retirer les verres pour les remplacer par de nouveaux met la résistance de la monture à rude épreuve. La plupart des montures qui ont été portées pendant quelque temps ne sont pas en parfait état, tout simplement en raison de l'usure normale. De petites fissures et des points faibles invisibles à l'œil nu se créent à l'occasion. Nos associés en magasin ont reçu une formation complète sur l'évaluation des montures de lunettes et sur la façon de déterminer les risques de bris pouvant être causés par le procédé de fabrication. Veuillez visiter un magasin LensCrafters et nos associés seront en mesure de vous fournir une réponse définitive. Utilisez le localisateur de magasin pour trouver le magasin LensCrafters le plus près de chez vous.

Il peut falloir entre 3 à 7 jours pour fabriquer les verres en fonction de l'ordonnance, des revêtements spéciaux, etc. Nous nous engageons à vous fournir vos lunettes le plus rapidement possible tout en respectant nos critères de qualité élevés. Étant donné les nombreuses améliorations maintenant disponibles, un traitement spécial est parfois nécessaire. Ces commandes sont généralement traitées dans un délai de 7 à 14 jours ouvrables. Selon l'endroit où l'achat est effectué et la complexité de la commande, il peut être possible de fabriquer vos lunettes en moins de temps grâce aux techniques de fabrication à la disposition des laboratoires en magasin. Au moment de l'achat, nos associés en magasin vous diront combien de temps il faudra pour obtenir vos lunettes.

L'information que vous inscrivez dans les six (6) champs lors de la fonction « Ajouter » doit correspondre à celle utilisée pour enregistrer votre achat au magasin LensCrafters. Si votre adresse ou votre nom de famille a changé, vous devez vous rendre dans un magasin LensCrafters pour mettre à jour le dossier. De plus, si vous n'avez pas fourni de date de naissance au moment de remplir votre dossier en magasin, la fonction « Ajouter » ne se synchronisera pas avec votre recherche.

Each Independent Doctor of Optometry * located at or next to LensCrafters sets their own pricing for exams and other services.For detailed pricing information, please call or visit the Doctor 's office at your local LensCrafters store. You can also use the Find a Store locator.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

In select locations, we may be able to make your glasses same-day or in about an hour. The ability to do so depends upon your particular prescription, the frame you choose, the lenses and options you select, and whether the store you visit has an onsite lab. If you are looking for same-day service, please let our store associates know so they can direct you toward options that they may be able to complete in-house. To accommodate the many product enhancements that are now available, special processing is sometimes required. These orders are typically processed within 7-14 business days.

If you don't love your new glasses or prescription sunglasses for any reason, and they are in original condition, you can replace or return them for a full refund within 30 days of the date of dispense. Applies only to the original purchase. This guarantee does not cover accidental damage, scratches, breakage or theft. To find frames that suit your style, use the Find a Store locator to find the store nearest you or call our customer care representatives (1-877-7LENSCRAFTERS or 1-877-753-6727).

Chez LensCrafters, nous sommes heureux d'effectuer gratuitement les réparations mineures et les remplacements de vis ou de plaquettes. Nous vous encourageons à joindre ou à visiter votre magasin LensCrafters. Nos consultants en lunetterie compétents pourront déterminer si vos lunettes peuvent être réparées. Utilisez le localisateur de magasin pour trouver le magasin LensCrafters le plus près de chez vous ou appelez notre service à la clientèle (1 877 7-LENSCRAFTERS ou 1 877 753-6727).

While we are not a participating provider on VSP®'s network, we will take care of submitting your out-of-networks claims documentation directly to VSP® when you visit our stores. Whether your insurance is in or out of network, we can check your plan to see what savings you are eligible for and process your benefits.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

The Eyewear Protection Plan (EPP) displays next to your eyewear purchase for your reference only, simply indicating that you bought the EPP. Its presence should not be used to assume that the EPP is still valid.

Our One-Year Eyewear Protection Plan offers coverage if your eyewear is damaged from handling and/or normal wear-and-tear. The protection plan can be purchased for $34.99 (single vision) or $44.99 (progressive) when you order your glasses and coverage begins on the day you buy. If your glasses become broken or damaged, simply bring them into your nearest LensCrafters location, make a $25 copay for either frame or lens service ($50 for both services), and we will repair or replace them for one full year from the original date of purchase. Limitations and exclusions apply. The One-Year Eyewear Protection Plan does not cover lost or stolen eyewear. Learn more about our Programme de protection des lunettes d'une durée d'un an

Non, la capacité d'ajouter et de voir les ordonnances et l'historique d'achats est seulement offerte aux clients qui ont créé un compte sur le site Web de LensCrafters.

LensCrafters accepte CareCredit comme mode de paiement dans tous les points de vente aux États-Unis et à Porto Rico (à l'exclusion de LensCrafters Optiques à l'intérieur de Macy's). Pour faire une demande, veuillez visiter www.CareCredit.ca. Les bureaux d'optométristes affiliés à LensCrafters* peuvent participer au programme CareCredit afin d'aider leurs patients avec des options de paiement et des plans pour couvrir les besoins visuels. * Examens de la vue offerts chez l'optométriste indépendant chez LensCrafters ou à proximité. Les optométristes de certains États sont employés par LensCrafters. En Californie, les examens de la vue sont offerts dans les établissements LensCrafters auprès des optométristes indépendants de la loi d'optométrie ou à proximité de LensCrafters ou des optométristes agréés employés par EYEXAM de Californie, un plan de services de soins de la vue sous licence. En Californie, les optométristes ne sont pas employés par LensCrafters, qui ne fournit pas d'examens de la vue.

Nous sommes heureux d'accepter toutes les ordonnances valides actuelles d'un optométriste ou d'un ophtalmologiste certifié. Vous n'avez pas besoin d'être examiné* par un optométriste indépendant de LensCrafters pour acheter des lunettes. Toutefois, il est important de prendre un rendez-vous pour un examen annuel de la vue afin de vous assurer de la santé de vos yeux. Vous pouvez prendre votre examen annuel de la vue avec un optométriste indépendant* & amp; # 160 en ligne chez LensCrafters en cliquant sur Prendre rendez-vous pour un examen de la vue et en entrant votre magasin préféré. *Examens de la vue offerts chez les optométristes indépendants LensCrafters ou près de ceux-ci. Les optométristes, dans certains États, sont employés par LensCrafters. En Californie, les examens de la vue sont disponibles chez des optométristes indépendants de LensCrafters ou près d’un magasin LensCrafters ou d’optométristes certifiés employés par EYEXAM de la Californie, un régime de service de soins de santé de la vision. En Californie, les optométristes ne sont pas employés par LensCrafters, qui ne fournit pas d’examens de la vue.

If you need to reschedule or cancel an eye exam with an Independent Doctor of Optometry * at a LensCrafters location, you can call your Independent Doctor of Optometry * directly or contact our customer care representatives(1 - 877 - 7 - LENSCRAFTERS or 1 - 877 - 753 - 6727).Use the Find a Store locator to find your optometrist 's contact information.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Oui! Votre généreux don de lunettes légèrement usagées aidera une autre personne dans le monde à mieux voir. Nous participons au programme OneSight - un ensemble de programmes caritatifs consacrés à l'amélioration de la vision, tant par l'assistance que par la recherche et l'éducation. Déposez simplement vos lunettes d'ordonnance ou sans ordonnance légèrement usagées dans un magasin LensCrafters et nous serons heureux de les recycler et de les offrir à des gens dans le besoin au cours d'une clinique mondiale OneSight. Pour en savoir plus sur OneSight, visitez le site Web de OneSight ou appelez OneSight au 1-888-935-4589.

Le coût des verres varie en fonction du matériau des verres, des caractéristiques et de votre ordonnance. Il nous fera plaisir de vous fournir une estimation précise du coût de vos verres dans votre magasin LensCrafters après avoir pris connaissance de votre ordonnance et du type de verres que vous cherchez. Pour trouver le magasin le plus près de chez vous, utilisez le localisateur de magasin ou appelez notre service à la clientèle (1 877 7-LENSCRAFTERS ou 1 877 753-6727).

During a contact lens fitting, the curve and diameter of your eyes are measured in order to ensure you receive lenses that fit accurately and work well for your vision correction needs and lifestyle. If you have not previously worn contact lenses, training will be provided to show you have to put your lenses in, take them out, and properly store and care for them. At the end of the exam*, you will receive trial contact lenses to wear for a set period of time, and then you must return to see the Independent Doctor of Optometry* for a follow-up visit to ensure the contact lenses are not causing any issues. Once the Independent Doctor* determines that the brand and prescription you are wearing are a good match for your vision needs, they will finalize your prescription and you are free to order a supply of contact lenses. To schedule a contact lens exam* and fitting with an Independent Doctor of Optometry at LensCrafters* online, click on Schedule Eye Exam and enter your location. If you prefer to schedule your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the Independent Doctor's office at the location you wish to visit. If you' d like a same - day appointment, please contact the Independent Doctor of Optometry directly for immediate assistance.To schedule a contact lens exam and fitting with an Independent Doctor of Optometry at LensCrafters * online, click on Schedule Eye Exam and enter your location.If you prefer to schedule your exam over the phone, please contact our customer care representatives(1 - 877 - 7 - LENSCRAFTERS or 1 - 877 - 753 - 6727)or the Doctor's office at the location you wish to visit.If you 'd like a same-day appointment, please contact the Independent Doctor of Optometry directly for immediate assistance.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Most LensCrafters stores support the filing of your Medicare coverage, as well as accept many Medicare Advantage plans. This differs dependent on your insurance company, so be sure to confirm at your local LensCrafters before making a purchase. Independent Doctors of Optometry* may accept Medicare or Medicaid. Please contact the Doctor's office at the LensCrafters location you to wish to visit to find out if they accept your coverage. Use the ' Find a Store ' locator to help find the contact information of your optometrist or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

LensCrafters has partnered with Synchrony Bank to provide the LensCrafters credit card. To protect your privacy, Synchrony Bank does not provide us access to any information pertaining to your account. To make a payment or ask a question about your account, please contact Synchrony Bank at 1-866-396-8254 or visit their online website at mysynchrony.com (U.S. customers only).

Si votre vision change dans les 30 jours suivant l'achat de vos lunettes, apportez simplement votre ordonnance mise à jour et nous serons heureux de fabriquer des verres avec votre nouvelle ordonnance sans coût supplémentaires.

We love seeing all of our customers in-store, whether it’s for purchase or for a tune-up. Anytime you need an adjustment or cleaning, stop in at your nearest LensCrafters store and say hello. We’ll be happy to help.

Seules les ordonnances utilisées pour un achat correspondant chez LensCrafters seront affichées dans votre compte.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

During an exam*, your optometrist* will test your sight, check your eye health and look for any signs of general health problems. If your eyes are not 20/20, your doctor* will check for near-and-far-sightedness. Then, the optometrist will put you through a series of tests designed to catch eye conditions and diseases early, such as glaucoma and cataracts. At the end of the examination*, your doctor will review your prescription and allow you to ask questions. Your doctor* may make specific product recommendations and recommend when your next appointment should be. If you need medical treatment for an eye condition, you may be referred to a doctor or hospital. For more information about what to expect at your doctor's office, visit our guide de la vision.
*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Common causes of scratches to the eye's surface (corneal abrasions) are getting poked in the eye or getting a speck of dust or sand in the eye. Corneal abrasions are very uncomfortable and cause redness and severe sensitivity to light. If your eye has been cut or scratched, don't hesitate to visit an eye doctor or an emergency room/urgent care center immediately to seek treatment.** For more information on eye care, visit our guide de la vision.

Notre centre de réparation peut s'occuper de la plupart des marques que nous vendons. Vous pouvez joindre le centre de réparation au 1-800-343-5594.

The term Plano refers to a lens with no vision correction. Plano eyeglass lenses are available with the same great options as prescription lenses, including tints and anti-reflective coating. When you order plano lenses online, you will receive what we call the demo lens in the frame. Plano contact lenses are available for those who want to enhance or change their eye color (a contact lens exam* or a valid prescription are required in order to purchase contact lenses, even those with no vision correction).

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Annual eye exams* are usually recommended for adults, but it depends on your eye health. Consult with your eye doctor about your particular situation. Children's needs vary by age. Read here for more information.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Yes, all LensCrafters stores carry gift cards that can be purchased in any denomination and used at any one of our locations . We encourage you to call or visit your local LensCrafters store for further assistance or to purchase a gift card. You can use our online locator by clicking Find a Store or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance. Please note, gift cards can only be redeemed in store.

Pour obtenir une copie de votre reçu d'achat, veuillez appeler ou visiter votre magasin LensCrafters. Utilisez le localisateur de magasin pour trouver les coordonnées du magasin LensCrafters le plus près de chez vous ou appelez nos représentants du service à la clientèle (1 877 7-LENSCRAFTERS ou 1 877 753-6727).

The one-year limited warranty was only valid in California and displays next to your eyewear purchase for your reference only. Its presence should not be used to assume the limited warranty is still valid.

Photochromic lenses are lenses that darken automatically when exposed to ultra-violet sunlight (UV). Because UV is the activator for photochromic lenses, most do not work well while in a car. Transitions is a brand name of a specific type of photochromic lens that we are pleased to offer our customers.

La dilatation fait partie d'un examen complet, mais pas d'un examen de la vue de base. Informez-vous auprès de votre clinique pour connaître les types d'examen offerts.

Only prescription eyeglasses, sunglasses, and contact lenses purchased at a LensCrafters store and recorded by an associate will display in your purchase history. Purchases of accessories, readers, and any other items not recorded with an associate in-store are not displayed in Your Account. Items purchased from an Independent Doctor of Optometry* will not appear under Purchase History.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Of course! We can fit your glasses with non-corrective, clear lenses for which no prescription is required. When you find that perfect pair, click on 'Add frame only to bag' and proceed to checkout. If you have any difficulty, feel free to give our customer care agents a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727). They can walk you through the process.

Of course! If you have a valid prescription you can always use it at LensCrafters, either online or in stores - no matter where you got it. Just be sure to check the expiration date, as entering an expired prescription may result in your online order being canceled.

La plupart des optométristes indépendants ou salariés * affiliés à LensCrafters sont des optométristes spécialistes de l'œil.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

There are two general types of lenses: soft and rigid gas permeable. Based on your vision health and lifestyle needs, your optometrist will recommend the contact lenses that are most appropriate for you. Soft contact lenses are comfortable and made of flexible plastics that allow oxygen to pass through to the cornea. Users get accustomed to wearing them within several days. Most soft-contact wearers are prescribed some type of frequent replacement schedule. An example of this is a schedule that calls for the lenses to be replaced with new ones after two weeks of use with lenses removed nightly for cleaning. Rigid Gas Permeable (RGP) lenses are durable, resistant to deposit buildup, and generally allow for clear, crisp vision. They last longer than soft contacts, and also are easier to handle and less likely to tear. However, they may take a few weeks of getting used to. Other specific common types of lenses: Extended Wear Contacts are good for overnight or continuous wear ranging from one to six nights, or up to 30 days. It's important for your eyes to go without lenses for at least one night following each scheduled removal. Disposable (Replacement Schedule) Contacts. Some soft contacts referred to as 'disposable' by sellers are actually worn on a frequent replacement schedule-for two weeks, for example-that requires them to be disinfected between uses. Based on your vision health and lifestyle needs, your optometrist can recommend the contact lenses that are most appropriate for you.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Your eye care provider can tell you when your prescription expires. If your prescription came from an Independent Doctor of Optometry* at or next to a LensCrafters store, simply contact them directly. If your prescription came from another optometrist, you'll need to contact that doctor for more details about your prescription. You can find your Independent Doctor of Optometry's* contact information by using the Find a Store locator or calling our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

La réponse dépend vraiment de la santé de votre vision. Votre optométriste vous suggérera une date pour votre prochaine visite.

Normalement, vous pouvez utiliser l'argent de votre CGS pour des produits et des services de soins oculaires, mais chaque CGS est différent. Il est donc important que vous regardiez bien le vôtre avant de commencer votre « magasinage » CGS.

Anti-reflective, or AR, is a durable coating that is applied to the lenses to help eliminate reflections off the lens surface. AR coating allows more light to pass through the lens and helps makes your lens look invisible.

Non, l'examen de la vue ClarifyeSM * ne coûte pas plus cher.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Eyeglasses and contact lenses will have different prescriptions. This is mainly due to the fact that contact lenses are positioned directly on your eye, while your eyeglasses sit further away. To update your prescription, schedule an eye exam* at LensCrafters today.

*Examens de la vue offerts chez les optométristes indépendants LensCrafters ou près de ceux-ci. Des optométristes dans certains États sont employés par LensCrafters.

In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Our promotions cannot be combined or used in conjunction with any vision care, or insurance benefits or insurance plans, any store or other offer, discount or sale, previous purchases, readers or non-prescription sunglasses. Our knowledgeable associates are more than happy to determine whether your vision benefits or our in-store promotion would offer you more savings. If our in-store promotion saves you the most money, and LensCrafters is an in-network provider for your plan, you may be able to self-submit a claim to your insurance company for reimbursement. It's always best to check your benefits with your plan provider. If you have further questions, we encourage you to call or visit your local store. To find the LensCrafters nearest to you, please use our Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

PD stands for pupillary distance- which is the space between the centers of your pupils. This number tells the lens maker where to put the optical center for your glasses. Measuring your PD can be tricky, but we've got instructions to make it easier: Comment mesurer l'écart interpupillaire.

L'optométriste est généralement reconnu comme un docteur des yeux qui effectue des examens de la vue. Un opticien est la personne qui vous aide à choisir et à ajuster vos lunettes ou vos verres de contact.

L'optométriste indépendant* qui a rédigé votre ordonnance peut demander des verres de contact d'essai pour vous. Utilisez le localisateur de magasin pour trouver les coordonnées de votre optométriste ou appelez notre service à la clientèle (1 877 7-LENSCRAFTERS or 1 877 753-6727).

Remarque : Un ajustement de verres de contact doit être à votre dossier pour des verres de contact.

*In California, eye exams are available at LensCrafters locations from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan, or from Independent Doctors of Optometry at select locations. The optometrists are not employed by LensCrafters, which does not provide eye exams. Eye Exams are available by Independent Doctors of Optometry at or next to LensCrafters in most states. Doctors in some states are employed by LensCrafters.

Each LensCrafters location offers a unique selection of eyewear that is regularly updated to offer you the latest collection of styles and trends. To find a nearby store that carries a certain frame you are interested in, please use our Find a Store locator and enter your city, state, and the frame you want. To find the nearest store that carries a specific model of eyewear you found on our website, please enter your zip code in the search box on the page that the glasses are displayed on. You can also call or visit the LensCrafters store in your area to see if they carry the specific eyewear you're looking for or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

*Remarque : Toutes les montures ne sont pas offertes dans tous les magasins. Veuillez d'abord vérifier la disponibilité.

Selon la situation, vous devez consulter votre optométriste ou vous rendre dans un établissement de soins d'urgence.**

Un verre progressif, ou verre à double foyer progressif, offre une correction de la vision de près, intermédiaire et de loin. Vous profitez ainsi d'une vision bien plus naturelle.

La même ordonnance peut être utilisée pour les verres clairs ou solaires. L'ordonnance associée avec les achats individuels est affichée dans l'historique des achats.

Visitez www.luxotticacustomercare.com/lenscrafters/returns to get the return process started. We accept returns within 30 days of when you take your glasses home, or when they arrive at your door, as long as the glasses are in their original condition and undamaged. A prepaid shipping label will be emailed to you, ready to be printed and attached to your packed return. You can also return your online purchase to any of our stores.
Visitez www.lenscrafters.com/lc-ca/return-policy for more details.

Progressive lenses have different viewing zones so that adjustments can be made for both near and far vision. To move from looking at a distance to reading, move your eyes down the lens rather than lowering your head. Clarity might be slightly different in different areas of the lens, especially in the periphery. You might experience some distortion on the sides of the lenses. To look at something to the side, slightly turn your head to make sure you use the central portion of the lens. Play with these movements to learn how to maximize clarity for different uses.

Si l'ordonnance de vos nouvelles lunettes ne semble pas correcte, cliquez ici ici pour obtenir des conseils relatifs à ce qui est normal et aux aspects auxquels faire attention pendant la période d'adaptation.

Si l'ordonnance a besoin d'être modifiée, appelez le service à la clientèle au (1 877 7-LENSCRAFTERS ou au 1 877 753-6727). Un de nos agents déterminera les étapes à suivre, à savoir un retour ou une visite dans le magasin le plus proche de chez vous pour un ajustement.

Your prescription might have been optimized. This means that it was adjusted to work best with the frame you selected. It also means it might be slightly different from your original prescription. If your prescription was optimized, you will have received an additional document with your glasses. Be sure to share this with your Doctor in case you want your glasses to be inspected, but keep in mind this may differ from your actual prescription.

Un verre bifocal comprend deux foyers : un pour voir de près et un pour voir de loin. Ils peuvent avoir une ligne bien visible pour les délimiter.

Yes. Using the LensCrafters.com eye exam* scheduler, you can schedule an exam with the independent doctor of optometry* for you and your family. Select 'add another exam' at the bottom of the form to book an exam for additional family members.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Pour être retiré de notre liste de diffusion, veuillez joindre nos représentants du service à la clientèle (1 877 7-LENSCRAFTERS or 1 877 753-6727). Comme nos partenaires en marketing préparent leurs envois à l'avance, veuillez prévoir un délai de deux à trois mois pour le traitement de votre demande.

Polarized lenses help improve clarity while allowing for enhanced depth perception and visual acuity by reducing the glare from reflective surfaces. Additional benefits include glare reduction, contrast enhancement and reduced strain on your eyes.

You can send your prescription in three ways; The easiest way, and quickest for processing your order, is to text or upload a photo of your prescription. You will find instructions how to do this in the cart process. We also offer the option of leaving your details and doctor information and we will call to verify. We like to let people know this can add more time to your order being processed, since we will need to get a hold of the doctor for details. If you have any questions about sending your prescription in, please call us at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

La mission de OneSight est d'aider les personnes défavorisées à mieux voir le monde. Toutefois, OneSight ne choisit pas ses bénéficiaires. Tous les bénéficiaires font l'objet d'une présélection par un organisme à but non lucratif 501 (c) (3). Pour demander l'aide de OneSight, veuillez visiter le site Web de OneSight ou appelez OneSight au 1-888 935 4589.

If your new glasses are loose, uneven or uncomfortable to wear, stop by your nearest LensCrafters, Target Optical, Sunglass Hut, Ray-Ban or Oakley store to have your frames adjusted. You can also give us a call on (1-877-7-LENSCRAFTERS or 1-877-753-6727) and we’ll help get your glasses just right.

It all depends on the prescription. We offer single vision lenses ranging from +8 to a -14 for our online customers. We recommend the LC-HD lens if you don't want to see a thick lens outside of your frame. If you prescription is outside of this range, or you have multifocal needs, come see us at your nearest store and we will get you in the perfect pair.

Yes! You can pick your lenses, color, and add your prescription right in the cart. At this time we are not offering prescription Oakley® lenses for online purchase.

Yes. Your eyes, and your vision, can change from year to year, plus, eye exams can catch early signs of diseases like diabetes or glaucoma and even high blood pressure. A regular eye examination* should be part of your health routine, even if you're not experiencing vision problems.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Only contact lenses purchased at a LensCrafters store will display in Your Account on the LensCrafters website. Information about contacts purchased through LensCraftersContacts.com is stored in a different system. Contact lenses purchased from the Independent Doctors of Optometry* located next to LensCrafters also would not appear under Purchase History.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

We offer purchases of sunglass frames with their demo lenses. If you want the frame with the lens you see, select, 'Add a Lens' then select 'Plano' for the lens option. Once you are in the cart, select, 'I Don't Need a Prescription' and fill in the rest of the information.

Visitez : www.LensCrafters.com/Clarifye pour trouver une liste des villes où Clarifye est situé et offert pour l'horaire d'examen de la vue.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

LensCrafters is committed to advanced technology and providing the best doctors and associates to deliver a comprehensive eye exam*. The goal of an annual eye exam* is to address vision needs and overall eye health. All LensCrafters doctors* have the training and tools to provide you with a great eye exam* experience and accurate prescription.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Nous acceptons toutes les principales cartes de crédit pour les achats en ligne : Visa, Mastercard, Discover et American Express.

Optomap® is a digital retinal scan that allows your eye doctor to examine your eyes without dilating them. After your eyes are scanned, Optomap® creates a color, internal 'map' of your eyes. Your doctor will use these images to gain a better picture of your overall eye health and prescribe you the best prescription possible.

We offer a selection of lenses for optical, sun, blue light defense, and lenses that go from light to dark on our website. You will find lenses from our FeatherWates® family, HD Hi-Index, Totallens, and Transitions. Options to spruce up your lenses include anti-glare (AR), different colors for sun lenses, and polished edges to keep you seeing your best. Visit our lenses page to learn more about all our lenses:

It depends on your individual situation. Keep in mind that after the examination, your close-up vision may remain blurred for several hours. It is best to avoid driving after having your eyes dilated.**

LensCrafters carries a variety of quality lenses to meet almost every need. Whether you're interested in new prescription lenses, photochromic (clear-to-dark) lenses, or polarized sun lenses, we can help you find the best lenses that fit your lifestyle and budget. Visit our Lenses page under the Product section of our website to browse our full range of lenses.

Ultraviolet radiation is very harmful to our eyes. Even though we cannot see it around us it is there, a good pair of sunglasses can protect our eyes from damage. Glasses that have a deep dark tint to them do not necessarily have a lot of UV protection. The UV rating should be marked somewhere on the (plano) glasses in order for you to tell how protective they are. Prescribed sun lenses UV blockage is noted on the customer paperwork in the lab that manufactures them. Sunglasses with a rating of UV400 are the best** and they have been tested to block out 99-100% of UVA and UVB rays. Even with sunglasses on you should never look directly into the sun. UVA does the 'aging' damage, UVB does the 'burning' damage. For more information on ultraviolet light, please visit our guide de la vision.

Nearsightedness (also known as myopia) occurs when objects close up remain clear, and objects in the distance are blurry. Farsightedness (also known as hyperopia) is when objects close up are blurry, but those in the distance are clear. When looking at your prescription, a plus sign next to the numbers means you're farsighted, and a minus sign means you're nearsighted. Visit a LensCrafters store for more help understanding your prescription

A valid contact lens prescription is required in order to purchase any type of contact lenses, even if you do not need them for vision correction. A contact lens fitting will measure the curve and diameter of your eye, and help ensure the health of your eyes, so you can feel confident about an accurate fit. If a lens is not properly fitted, it can shift, causing irritation, scratching, or other problems. You can schedule an eye exam with an Independent Doctor of Optometry* at LensCrafters online by clicking on Schedule Eye Exam and entering your location. If you prefer to schedule your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the Doctor's office at the location you wish to visit. If you'd like a same-day appointment, please contact the Independent Doctor of Optometry* directly for immediate assistance.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Your eyes can sometimes be affected by conditions you were born with or those that develop as you grow older. Help keep your eyes healthy by not smoking and eating lots of green, leafy vegetables. Vision problems can occur at any time, but you are more likely to develop problems if you are over 40, because conditions like glaucoma, macular degeneration and cataracts are more frequent in older people, as are dry eye and low vision. Diabetes poses special eye health problems at any age, so be sure to share your condition with your eye doctor if you have it or develop it in later years.

**Your eyes can sometimes be affected by conditions you were born with or those that develop as you grow older. Help keep your eyes healthy by not smoking and eating lots of green, leafy vegetables. Vision problems can occur at any time, but you are more likely to develop problems if you are over 40, because conditions like glaucoma, macular degeneration and cataracts are more frequent in older people, as are dry eye and low vision. Diabetes poses special eye health problems at any age, so be sure to share your condition with your eye doctor if you have it or develop it in later years.** For more information on age specific eye health, please visit our guide de la vision.

Generally, children should have their vision checked at 6 months, 3 years, and before first grade. These exams should be done during preventative pediatrician visits using a preschool eye screening. All children should also be screened for lazy eye at age four to five. If your children have not been screened, or if you notice they're having problems with vision, squinting, headaches or other symptoms, then consider taking them to an eye doctor for an eye examination.**

Understanding your face shape can help you find the best frames to flatter your look. For example, round frames tend to look best on square faces because they help soften the features, while rectangular frames can help a round face appear longer and slimmer. If you're not sure which eyeglasses fit your face shape, use our face shape tool for recommendations hand-picked for you. You can even upload your own photo for a perfect match. Click ici pour aller à notre guide des formes de visage maintenant.

L'examen de la vue LensCrafters ClarifyeSM* dure environ 30 minutes.

Refunds normally take 5 working days but may take longer depending on your bank. If you feel like it's been too long, please give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and one of our agents will check on the progress of your return.

Notre objectif est de proposer un vaste choix de marques de lunettes et de lunettes solaires de qualité offrant un mélange parfait de confort, de style et de modèles avant-gardistes. Nous offrons des marques telles que Chanel, RayBan, Tiffany et Bulgari ainsi qu'une grande variété de styles et de modèles pour hommes, femmes et enfants. Pour voir une liste complète de nos marques, veuillez consulter la page des marques que vous trouverez dans la section Style de notre site Web.

*Veuillez noter : toutes les marques ne se trouvent pas dans tous les magasins. Veuillez vérifier la disponibilité à l'avance.

Dry eye occurs when eyes don't produce tears properly, or when tears aren't the correct consistency and evaporate too quickly. Dry eye can make performing some activities, such as using a computer or reading for an extended period of time, more difficult.** For more information about dry eyes please visit our guide de la vision.

Follow the care directions inside your box of contacts to avoid possible vision problems. Disposable, extended-wear soft lenses are easy to upkeep, while conventional soft lenses need extensive care. If you have a hard time following the cleaning steps, tell your eye care professional. You may be able to simplify the steps, or you may want to switch to disposable lenses.**

Oui. LensCrafters vend aussi les lunettes de sport Rec Specs, qui peuvent être adaptées à presque n'importe quelle ordonnance.

Yes, you can order your contact lenses direct from the contacts.lensCrafters.com website. We offer a wide variety of contact lenses at competitive prices, including disposable soft contact, bifocal/multifocal, toric, and colored lenses. You can buy your contact lenses in bulk or purchase only what you need and have them delivered straight to your door. You'll even get free shipping.

Seuls les clients ayant 18 ans ou plus peuvent ajouter leur propre historique d'achats et d'ordonnances à leur compte.

Pas encore. Les verres authentiques Ray-Ban® peuvent être fabriqués sur ordonnance en magasin.

Green shipping is free (up to 7 days), Ground shipping is free (3-5 days) and Express is $9.99. Just a reminder, the shipping time begins after your order has been processed and manufactured. If you have any questions about shipping, give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

After age 40, your doctor* may add specific tests for glaucoma, for example, or be on the lookout for signs of macular degeneration or cataracts. Be sure to share your changing medical history as you age.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams. For more information please visit our guide de la vision.

Age-related macular degeneration (AMD) is one of the leading causes of vision loss for people over 50. It occurs when the delicate cells of the macula - the small, central part of the retina responsible for the center of our field of vision - become damaged and stop working. There are two types of AMD: the 'dry' form and the more severe 'wet' form. Dry AMD is the mostmore common, developing over time and usually causing only mild loss of vision. The wet form accounts for 10 to 15 per cent of all AMD, but the risk of sight loss is much greater. Because macular degeneration is an age-related process, both eyes are usually affected, but not always at the same time. For more information about macular degeneration please visit our guide de la vision.

La durée du port dépend de votre type de verre de contact. Consultez toujours votre optométriste pour obtenir des instructions précises**.

Après avoir ajouté l'historique d'achats et d'ordonnances sur votre compte, la date de naissance utilisée pour récupérer ces données fait alors partie intégrante de votre compte et est stockée de façon permanente pour de futures références.

Not yet. But our team is hard at work to make this a possibility, and make it an even better experience than you'll find anywhere. Find your nearest LensCrafters store to take advantage of AccuFit®, for a more precise fit with your multifocal or bifocal eyewear.

Oui, certains magasins sont ouverts le dimanche de Pâques. Veuillez appeler à l'avance pour confirmer les heures d'ouverture du magasin.

AccuFit® is our new, state-of-the-art digital measuring technology that provides five times more precise measurements than traditional, manual methods . The AccuFit® system measures the relationship between your eyes, face, and frame for a better fit and clearer, crisper sight . AccuFit® is complimentary and available at most LensCrafters locations. To find your nearest store, use the Find a Store locator at the top of the page or call our customer care representatives (1-877-7LENSCRAFTERS or 1-877-753-6727).

OneSight est un ensemble de programmes caritatifs consacrés à l'amélioration de la vision, tant par l'assistance que par la recherche et l'éducation. Depuis 1988, ces programmes caritatifs ont fourni gratuitement des soins de la vue et des lunettes à plus de sept millions de personnes dans le besoin partout dans le monde et ont octroyé des millions de dollars à la recherche et à l'éducation dans le domaine de l'optique. Pour en savoir plus sur OneSight, visitez le site Web de OneSight ou appelez OneSight au 1-888-935-4589.

L'information des ordonnances énumérées dans l'historique d'achats et d'ordonnances est pour référence seulement.

LensCrafters is committed to advanced technology and providing the best doctors* and associates to deliver a comprehensive eye exam*. With over 1000 locations, we have not finalized the details on when the remaining locations will receive ClarifyeSM. While ClarifyeSM is not currently available at this location, you can be assured that with our digital retinal exam, Optomap® (where available) and AccuFit, not only will you end up with a comprehensive eye exam*, but a great fitting pair of glasses (if needed).

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Redeeming your Eyewear Protection Plan is as simple as a call to our customer service center. To get the process started, give us a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and let the agent know you need to return your item and have purchased an Eyewear Protection Plan. Depending on what the nature of the issue is with your eyewear will determine how the protection plan will be executed.

Non, mais si vous cherchez Tag Heuer, nous pensons que vous adorerez le style raffiné, le design intemporel et l'art exceptionnel de la lunetterie de Persol® ou de celle de Giorgio Armani.

You can! We are happy to introduce online shopping for single vision customers. Please check back with us soon for multifocal, bifocal, and insurance purchasing on our website. To find the nearest store that carries a specific model of eyewear on our website, please enter your zip code in the search box on the page that the glasses are displayed on. You can also call or visit the LensCrafters store in your area to see if they carry the specific frame you're looking for or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

Pour mettre votre adresse à jour sur notre liste de diffusion, veuillez joindre nos représentants du service à la clientèle (1 877 7-LENSCRAFTERS or 1 877 753-6727). Comme nos partenaires en marketing préparent leurs envois à l'avance, veuillez prévoir un délai de deux à trois mois pour le traitement de votre demande.

You can schedule an eye exam* with an Independent Doctor of Optometry at LensCrafters® online by clicking on Schedule Eye Exam and entering your location. Input your contact information, choose a desired date, and click 'Book Exam' to confirm your appointment. If you prefer to schedule your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the Doctor's office at the location you wish to visit.

* Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Pour annuler ou modifier votre commande, appelez nos agents de service à la clientèle qui se feront un plaisir de répondre au (1 877 7-LENSCRAFTERS ou 1 877 753-6727).

You can take advantage of our current in-store promotions without printing anything. Our knowledgeable associates will be able to assist you. If you have further questions, you can call or visit your local LensCrafters store or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

Cataracts occur when the clear lens inside your eye becomes cloudy or misty over time, as you age. The early stages of a cataract do not necessarily affect your sight, but the only proven treatment for a cataract is surgery.** For more information about cataracts please visit our guide de la vision.

Certains verres de contact sont conçus pour être portés toute la nuit, mais ce n'est pas le cas de tous les modèles. Il est important de consulter votre optométriste pour obtenir des instructions détaillées en fonction de votre vision et de vos verres de contact.

Non, mais si vous cherchez Valentino, vous adorerez l'élégance discrète et l'art exquis de la lunetterie des grands noms de la mode que sont Prada et Bvlgari.

Votre historique d'achats peut remonter jusqu'à 2005.

ClarifyeSM is a digital eye exam* system available at the independent doctor of optometry* at or next to LensCrafters locations throughout the United States. Clarifye utilizes advanced eye exam technology to digitally map the unique fingerprint of your eyes, both inside and out. It also includes easy-to-understand explanations that will help you understand your vision, and your vision health, in general. *Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Nous ne l'avons pas, mais si vous recherchez Jill Stuart, nous pensons que vous allez adorer la touche éclectique des classiques contemporains dans les lunettes de marque Ralph Lauren et Tory Burch.

You can contact LensCrafters via phone, chat, email, or regular mail. Our customer care representatives can be reached by phone at 1-877-7-LENSCRAFTERS (1-877-753-6727) and are available to assist you Monday through Friday from 8am to 8pm ET and on Saturdays and Sundays from 9am to 6pm ET. You can also chat live with a customer care representative during certain hours. Please visit our Contact Us page to see if a chat representative is available to assist you. You can also send us an email by clicking on Send an email on the Contact Us page and filling in the requested information. One of our customer care representatives will respond within one business day. You also have the option of writing a letter. Please send your correspondence to: LensCrafters, Inc 4000 Luxottica Place Mason, OH 45020

Due to the complexity of some lenses, we have chosen to offer some of our lens family exclusively in-store. Our team is working hard to provide all our options on the website for purchase in the future. If you have any questions about a specific lens or your prescription, please give our customer care agents a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

That really depends on your prescription and lifestyle as store-bought readers have the same prescription in both eyes. You should discuss using readers with your eye doctor because each of your eyes may require a different correction for farsightedness.

Glaucoma is a condition caused by the pressure of fluid inside your eye. The pressure damages your optic nerve, which connects your eyes to your brain. Glaucoma may affect one or both of your eyes. The risk of developing glaucoma goes up if you are over 40, very short-sighted, of African or Caribbean decent or related to someone with glaucoma.** For more information about glaucoma please visit our guide de la vision.

En fonction de votre vision et de votre style de vie, votre optométriste recommandera les verres de contact qui vous conviennent le mieux**.

At LensCrafters, most doctors are Independent Doctors of Optometry*, and there's one inside or next door to almost every LensCrafters store. You can visit the doctors for your annual eye exam, or anytime throughout the year if you're experiencing vision problems.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Your secure credit card payment will be processed as soon as we receive your order. It can take up to one day to show up on your credit card. If you have any questions, please give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

An FSA (Flexible Spending Account) is a benefit that allows you to put aside an amount of money for health-related expenses. You decide on the amount in advance, and it's deducted from your paycheck before taxes. An FSA can vary depending on your vision or medical insurance as well as current FSA guidelines.

We limit the number of 'Add Now' attempts to prevent unwelcome users from obtaining your personal information. If you find that you are still unable to add your prescription and purchase history to Your Account after 24 hours have passed and are confident you are entering the correct information in the 'Add Now' feature, please contact customer service.

A cover test checks how well your eyes work together. As you look at a small target placed nearby or at some distance away, the doctor will cover and uncover each eye to observe how much your eyes move, watching for an eye that doesn't track the target.**

Test d'acuité visuelle : Vous observez, un œil à la fois, une échelle d'acuité visuelle conçue avec des lettres qui deviennent de plus en plus petites à chaque ligne. Vous lisez à voix haute jusqu'à ce que vous ne puissiez plus lire les lettres.

Presbyopia is your eyes' loss of focusing ability that occurs naturally with age. Presbyopia is not a disease, but a normal change which sooner or later affects everyone, whether you already wear glasses or contact lenses or not. Around the age of 40-45, you will begin to notice that you are holding the newspaper further away or need more light to read small print.** For more information about presbyopia, please visit our guide de la vision.

What are the details of your current promotion? To view the details of our latest offers, please visit our Offers page listed under the Service section of our website. You can also contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance.

Si le magasin LensCrafters où vous alliez habituellement est maintenant fermé, vous pouvez joindre un autre magasin pour obtenir de l'aide. Utilisez le localisateur de magasin pour trouver le magasin LensCrafters le plus près de chez vous ou appelez nos représentants du service à la clientèle (1 877 7-LENSCRAFTERS ou 1 877 753-6727).

LensCrafters vend des lunettes aux États-Unis uniquement pour le moment.

We're working on a way to send your Favorites directly to your preferred store. In the meantime, you can save your Favorites in your account online, then search 'Find these in a store' to find the store nearest you with your desired frames in stock. You can also access your account from your mobile phone. Just show one of our store associates and they'll help you find the frames you're looking for.* *Please note: Not all frames can be found in every store. Please check availability ahead of time.

After you've saved your recommendations, you can view them at any time by logging into your account online. If you don't have an account, you can create one for free. Once you're signed in, you can access your recommendations by clicking on Find Your Look in the header.

To locate a LensCrafters store, please use our online locator by clicking on Find a Store at the top of the page and enter your zip code or city and state. You can also set your preferred store in your account so you have faster access to it as you're booking eye exams* with the independent doctor, searching for store hours or seeking directions. You can also call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Pour vérifier l'alignement de votre vision, l'optométriste* vous demandera de suivre une cible des yeux dans différentes directions. Ce dernier observera ainsi le mouvement de vos yeux.

Dilation is the process of administering special pharmaceutical eye drops into the eyes in order to enlarge the pupils. This allows an eye doctor to examine the structures of the eyes, including the optic nerve, blood vessels and retina, in great detail. Dilation is a key component of a comprehensive eye examination, as it sometimes leads to the detection and diagnosis of certain eye diseases.** For more information please visit our guide de la vision.

To save your recommendations, set up an account online by clicking My Account and entering an email and password. You'll find your face shape, style recommendations and lens recommendations from LensCrafters stored in your account.

Yes, we can. LensCrafters is committed to serving the diverse needs of our customers. We are pleased to provide reasonable accommodations for persons with disabilities under the Americans with Disabilities Act and similar state laws upon request. If you require a reasonable accommodation, please contact us prior to your visit to discuss how we can assist you. You can use our Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

LensCrafters has such a wide variety of frames available we like to keep some exclusive to our stores. If you find a frame you love online and don't see a buy button, you can use our find in store to locate the nearest one to you.

You sure can! Just sign into your myAccount, click on 'Purchase History' and you will see your online purchases. Each frame will have it's own line, hopefully to make it easier to track down your favorite pair.

It's easy to keep track of all the frames you find online at LensCrafters. When you find a frame you like from our catalog, simply click the 'add to my favorites' button located within the product. You can review your Favorites by clicking on the 'My Favorites' tab in the top navigation when you're ready.

At LensCrafters, we take the security of your personal information very seriously. We follow generally accepted industry standards to protect the personal information submitted to us, and guard that information against loss, misuse or alteration. When you enter sensitive and/or personally-identifying information on our registration page or during the ordering process, we encrypt transmissions involving such information using secure protocols so you can make the most of what our site has to offer, and rest assured your information is kept safe.

If you'd prefer not to receive emails from LensCrafters or information from OneSight®, simply sign in to your account and update your account preferences. The email subscriptions are located at the bottom of the page. You can also click the 'Unsubscribe' link that will be in any email you receive from us.

Yes, we can. Some Independent Doctors of Optometry* may prefer to set up an appointment directly with you. To find contact information for your nearest Independent Doctor of Optometry*, please visit the Find a Store locator.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.*

UV protection on your eyewear is very important. Just like sunscreen for your skin, UV protection will help protect your eyes from harmful rays, which can cause damage to your eyes and the skin around your eyes. LensCrafters carries a wide range of UV-protected and polarized lenses so you can be sure you're getting the durability and protection you need to help safeguard your eyes. For more information, please visit our vision guide. For more information about UV protection please visit our guide de la vision.

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes.

You should also avoid using antibacterial products such as hand sanitizer or household cleaning spray. This is because they may contain alcohol or chemicals that could damage the lens surface of your glasses.

Vous devez nettoyer vos verres et votre monture régulièrement, au moins une fois par jour. Les huiles corporelles contiennent des acides qui peuvent endommager les verres si elles sont persistent à leur surface.

Using a mild liquid detergent, rinse thoroughly with warm, not hot, water or use an approved eyewear cleaner. Dry your lenses with a clean, soft cloth made from cotton, terry or microfiber.

If your lenses aren’t too dusty, use the supplied cleaning cloth to remove smudges and fingerprints without liquid. In general, avoid wiping lenses dry if water is unavailable. Wash the cloth periodically.

Afin d'éviter les rayures et les dommages sur vos verres, n'utilisez pas de papier, quel qu'il soit.

Avoid exposing lenses to hairspray, abrasive cleaners, household (window) spray cleaners, chemicals, ammonias, or bleaches. You should also avoid placing your glasses in any area of excessive heat such as car dashboards, home radiators or stove tops, since lens coatings may deteriorate and damage the frame or loosen frame alignment.

Pour éviter les rayures, ne posez pas vos lunettes face contre terre. Conservez toujours vos lunettes dans un étui propre quand vous ne les utilisez pas.

Polarized lenses help improve clarity while allowing for enhanced depth perception and visual acuity by reducing the glare from reflective surfaces. They also help to enhance contrast and reduce strain on your eyes.

Lorsque vous portez des verres polarisés pour la première fois, il est possible que vous aperceviez des motifs dans les fenêtres, les écrans à cristaux liquides, les tableaux de bord, etc. Cela est normal avec les verres polarisés.

Photochromic lenses darken quickly as you go outdoors. On sunny days the darkening will reach full potential, on cloudy days they will darken less. The temperature will influence the amount and speed of change. Please note that lenses will not darken as much inside a car as outside the car.

Transitions™ est la marque d'un type spécifique de verre photochromique que nous sommes heureux de pouvoir proposer chez LensCrafters.

Progressive lenses have different viewing zones so that adjustments can be made for both near and far vision. To move from looking at a distance to reading, move your eyes down the lens rather than lowering your head. Clarity might be slightly different in different areas of the lens, especially in the periphery. You might experience some distortion on the sides of the lenses. To look at something to the side, slightly turn your head to make sure you use the central portion of the lens. Play with these movements to learn how to maximize clarity for different uses.

Transitions™ lenses are photochromic lenses that darken quickly as you go outdoors. On sunny days the darkening will reach full potential, on cloudy days they will darken less. The temperature will influence the amount and speed of change. Please note that lenses will not darken as much inside a car as outside the car.

LensCrafters lenses offer all the benefits of Essilor lens technology and can be shaped to fit any frame. Ray-Ban Authentic prescription lenses are etched with the Ray-Ban logo and crafted to blend seamlessly with the iconic styles in the collection. Oakley Authentic lenses are specifically designed for active and sports lifestyles, while Costa Del Mar lenses offer the latest in sunglass optical technology.

At LensCrafters, we have a wide assortment of premium lens solutions to suit every vision need. Simply choose the option that best describes your lifestyle to view recommended lenses and lens treatments to suit your needs.

La couche antireflet prévient la saleté et les reflets non désirés de la surface de vos verres, et ce, pour améliorer votre vision et garder vos lunettes propres plus longtemps.

Choose Afterpay as your payment method when you check out to pay in 4 convenient installments. You can pay bi-weekly without interest and there is no fee if you pay on time. Find out more about interest-free payment options ici.

Choose Affirm as you payment method when you check out. You can then split your purchase into 3 monthly payments or select one of the other options available with this payment method. Find out more about how it works ici.

Si votre soumission contient déjà toutes vos mesures, vous pouvez maintenant compléter votre achat en ligne, en magasin, ou en contactant le service à la clientèle au 1-877-753-6727.

Please note that all orders are subject to frame and lens availability. Chanel, Dior and Oliver Peoples eyewear cannot be purchased online. If we are unable to complete online, you are welcomed back into the store to complete your purchase.

We’re sorry, but if your quote doesn’t include the QR code it means that you cannot complete the purchase online (you might be missing some measurements or your insurance might not be supported online). In this case, please come back into the store to complete your purchase.

Vous pouvez trouver votre soumisison en ligne en :
- numérisant le code QR imprimé sur votre soumission
- cliquant sur le lien dans le courriel avec votre soumission
- visitant cette page [lien vers la page d'accueil de la soumission]

To access your quote online, make sure you have your QUOTE ID ready. This can be found on your quote or in the email you received. You also need to enter your date of birth and the email address that you provided in-store. If there is any problem, please contact our customer service and they will be able to assist you.

Simply enter your details and the items you selected in-store will be automatically added to your cart. All you need to do is select the delivery method and proceed to checkout. If there is any problem, please contact our customer service and they will be able to assist you.

The quote cannot be changed online. If you are not sure about your choice and want to see other items, you can browse our collections online or come back into the store to receive a new quotation.

Yes, the quote will expire after 30 days. If your quote has expired, you will need to make a new selection before you can finalize your purchase. You can browse our collections online or come back into the store where our associates will be able to help you choose the product that best fits your needs.

Yes, you can purchase items online and have them shipped to any one of our 1000+ stores. Simply choose the most convenient location when you check out. You will receive a confirmation via email. You will then be notified once your order has been shipped and when it is ready to pick up in-store. You can also benefit from free fittings and adjustments when you visit.
Shipping is free and takes 1-2 days plus up to 7 days to process orders for prescription eyewear and up to 2 days to process non prescription eyewear and contact lenses.
Vous pouvez en savoir plus sur nos options de livraison ici.